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  • MonM 3:00 pm on February 27, 2017 Permalink | Flag unresolved

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      No changes in Appearance 

      Hello, I have the Suidobashi theme and I can not make changes to Appearance / Custom / Theme / Custom Footer Credit Text. I make changes and keep them, the web never really keeps them.
      Can you help me?
      Thank you.

      • Marc (Support-Team) 3:34 pm on February 27, 2017 Permalink | Log in to Reply


        please check if the changes persist in the customizer after saving them. In this case it’s often a cache issue. Are you using any caching plugins? Please try to empty the plugin’s and your browser’s cache.


      • MonM 4:12 pm on February 27, 2017 Permalink | Log in to Reply

        No, the changes do not persist in the customizer and I do not use any caching plugins. I have tested it with different browsers and it is not saved. Any other idea?

        • Marc (Support-Team) 7:47 am on February 28, 2017 Permalink | Log in to Reply


          are you using the latest version of WordPress? Can you please try to update if any updates are available, deactivate all your plugins and check again if the settings cannot be saved?

          Since the theme uses default WordPress functions in order to load and save these settings, I think there may be a problem with your WordPress installation and / or database.

          I’ll send you an email in case you want to let me take a look at the backend directly.


      • MonM 8:29 pm on February 28, 2017 Permalink | Log in to Reply

        Hello, it’s all updated, I did a thousand tests and the conclusion is that it no longer works with html (nothing advanced, a couple of links). I can not put in at least “Front Page Header Intro Text” and “Custom Footer Credit Text”.
        Any solution?
        Thank you

        • Marc (Support-Team) 8:11 am on March 4, 2017 Permalink | Log in to Reply


          unfortunately I’m not able to reproduce this behavior. Did you receive my email? Otherwise you can send an email to marcjandt@ok.de if you’re willing to let me access your backend. Maybe I can figure out what’s going wrong.


    • MonM 5:52 pm on January 3, 2015 Permalink | Flag unresolved


        With the recent update 1.0.2 of the theme Suidobashi
        site logo, above appears smaller.
        How I can control its size?
        Thank You.

        • Ellen (Support-Team) 3:40 pm on January 5, 2015 Permalink | Log in to Reply

          Hi there,
          I will check the issue, thanks a lot for your report. Did you make sure to set the image size for retina support? Maybe this setting in the Customizer will solve the issue already.
          Best, Ellen

      • MonM 5:33 pm on December 21, 2014 Permalink | Resolved
        • Ellen (Support-Team) marked this resolved
          3:27 pm on January 3, 2015
        • Ellen (Support-Team) marked this unresolved
          2:27 am on December 27, 2014


        Suidobashi, alignment problem with top line 

        Hi, I have installed the theme Suidobashi on my website.
        The problem I have is that the e-mail and phone number are not me up to the menu on the right, is situated below.
        The problem appears in all browsers.
        Thank you for your help.

        • Marc (Support-Team) 10:30 am on December 22, 2014 Permalink | Log in to Reply


          can you post a link to your website? I need to take a look to figure out the problem.


        • edi_goetschel 9:59 pm on December 24, 2014 Permalink | Log in to Reply

          The alignment works only, if there is no text or logo in the header.

        • Ellen (Support-Team) 2:24 am on December 27, 2014 Permalink | Log in to Reply

          Hi there,

          yes, I’m already aware that this is still a bug in the Suidobashi theme. I’m sorry that you have to wait a little bit for the update. I will fix the issue asap within the next days. Please follow the theme update infos here: http://themeupdates.elmastudio.de/

          Thanks a lot for your patience and happy holidays :)

          • Ellen (Support-Team) 4:52 pm on December 29, 2014 Permalink | Log in to Reply

            Just a short info: the update for Suidobashi will be available tomorrow. Best, Ellen

        • Ellen (Support-Team) 3:27 pm on January 3, 2015 Permalink | Log in to Reply

          I’m sorry for the little delay in the update, since I had to work on some changes on Elmastudio in the last days. I just updated Suidobashi to fix the issue, please have a look at all theme changes here: http://themeupdates.elmastudio.de/2015/01/suidobashi-update-version-1-0-2/

          You can download Suidobashi again using your original download link.
          Best, Ellen

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